FAQs

The easiest way is to just watch this video How to Install Serum 2 Presets

or Follow these instructions

Step by Step instructions
1. Download the .zip file for your ProducerStack pack.
2. Unzip the file (Right-Click the .zip file and select 'Extract All...'
3. Open the folder created when you unzipped the file is step 2
4. Open your DAW (we use Ableton) and add Serum 2 to a Midi track
5. Inside the folder look for the file with the '.SerumPack' suffix (In this case 'Casio CX-101 Organ.SerumPack')
6. Drag and drop the .SerumPack file onto the Serum 2 interface
7. Wait whilst it installs - you have now installed the pack and it should be avaliable under your presets in the Serum 2 menu.

After every purchase you have many options for downloading.
1. A download screen with a link will appear right after you have paid for your product(s).
2. You'll receive an email (this can sometime take up to 5 minutes but usually pretty instant). This will contain your order details and a download link to your product(s).
3.Once you make an account on our site your purchases will be avaliable there for download too.

To access your account just click on the account icon at the top right of any page on our site and then enter your email address or select the 'Sign in with Shop' option and follow the on screen instructions.

All of our products are supplied as a .zip (compressed folder) this is to minimise download times and bandwidth. You will need to unzip this folder to first before you will be able to install or use any of our products.

Once unzipped you will find a PDF inside the folder (usually with the same name as the product). This PDF will take you through the install process.

As a rule yes. Some categories may have minimum software requirements or might be tied to a particular DAW (For example Ableton Rack Products). The requirements for each product are clearly shown on the product pages.

Yep - No problem - The ProducerStack team live to create world-class sounds and audio tools created by producers for producers. It's kinda why we exist...

The short answer... yes!
We've all done it, accidentally bought the wrong pack. Drop us an email with the subject 'Refund' along with your order number and your reason for requiring a refund.
Please rest assured we won't refuse any reasonable requests for refunds.

Unfortunately not.

When you purchase products from ProducerStack.com you are buying a licence not buying the data itself.

The Sounds, Presets and Tools included in the download are still owned by FluxQX Ltd. T/A ProducerStack, we are licensing you to use them in the creation of musical compositions.

The rights granted by the licence aren’t transferable, so for someone else to benefit from the license they would need to buy the product themselves.

All ProducerStack Packs are zip files.

For Mac, double click .zip file file to extract it.

On a windows PC, depending on the age of your computer, you'll either need to right click and select 'Extract All...'. If you don't see this option you might need a program such as Winzip.

If you find the product doesn't extract or you get an error, it means the file might have been corrupted during download and you should try your download again.
Once uncompressed, you'll you can install the products in your DAW.

All audio samples are 44.1Khz/48Khz 24Bit .wav files.

The file formats for pre-sets (such as Serum 2 or Ableton Racks) vary and are individual to the plugin/DAW they are designed for.

Yes, no worries at all.

Every ProducerStack product can be downloaded up to 3 times. If you've exceeded this and a new link, please drop our team an message with your order number. Either through the contact page or via email -support@producerstack.com

We take data protection very seriously and we promise never to knowingly share your personal details with any third party without your consent.

Due to various laws we are obliged to hold certain data about our customers.

We don't store any payment information at all - This is handled by official payment you see on the checkout page. These gateways are as secure as the web allows.

We constantly review our payment options and take the protection of personal data very seriously.

Don't worry! If you can't find your original purchase email, simply contact our support team at support@producerstack.com. Provide the email address you used for your purchase, and we'll resend your download link as soon as possible.

We can only send the download link to the email address provided when the product was purchased.

All links are permanent, but they are limited to 3 x download attempts. If you have any issues with downloading ProducerStack products, please don't hesitate to get in touch with our team -support@producerstack.com

We're a small dedicated team and whereas we don't have a entire 'customer services department' we're dedicated to supporting the producers who are supporting us.

We endeavour to reply to any emails within 24hours (we're usually much quicker than this).

No, please do not share your download link. Each link is tied to a specific purchase and is for personal use only. Sharing your link violates our terms of service.

Currently no, we only sell through our own website. We may make packs avaliable on other sites at some point in the future.